{"id":6400,"date":"2024-11-12T14:41:52","date_gmt":"2024-11-12T06:41:52","guid":{"rendered":"https:\/\/www.greatchina.com.tw\/en\/?p=6400"},"modified":"2025-07-31T14:05:21","modified_gmt":"2025-07-31T06:05:21","slug":"customer-service","status":"publish","type":"post","link":"https:\/\/www.greatchina.com.tw\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6400\" class=\"elementor elementor-6400\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68e892f e-con-full e-flex e-con e-child\" data-id=\"68e892f\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-ad91af0 e-con-full e-flex e-con e-child\" data-id=\"ad91af0\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-fa55b87 e-con-full elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"fa55b87\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22e362e elementor-widget elementor-widget-text-editor\" data-id=\"22e362e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCustomer Service\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c477d23 elementor-widget__width-auto elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c477d23\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ef7697 elementor-widget elementor-widget-heading\" data-id=\"5ef7697\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1a492b elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c1a492b\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4465ffb elementor-widget elementor-widget-text-editor\" data-id=\"4465ffb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Customers have always been the core driving force behind GCM\u2019s continuous pursuit of progress and our ultimate goal. We firmly believe that only through unwavering commitment and mutual support can we maintain the strong and lasting connection between GCM and our customers. For this reason, GCM has dedicated the past fifty years to preserving this valuable partnership, striving together toward a future of mutual support and shared prosperity.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-038116c elementor-widget elementor-widget-heading\" data-id=\"038116c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Service Principles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-682edce elementor-widget elementor-widget-text-editor\" data-id=\"682edce\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tGCM is dedicated to providing customers with the highest-quality aluminum can products. To ensure a strong, lasting relationship with our customers, we have established the following seven standards and remain firmly committed to their implementation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36f4d3a elementor-widget elementor-widget-image\" data-id=\"36f4d3a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"https:\/\/www.greatchina.com.tw\/en\/wp-content\/uploads\/2025\/03\/en-\u5ba2\u6236\u670d\u52d9\u539f\u5247.jpg\" class=\"attachment-full size-full wp-image-11109\" alt=\"\" srcset=\"https:\/\/www.greatchina.com.tw\/en\/wp-content\/uploads\/2025\/03\/en-\u5ba2\u6236\u670d\u52d9\u539f\u5247.jpg 1500w, https:\/\/www.greatchina.com.tw\/en\/wp-content\/uploads\/2025\/03\/en-\u5ba2\u6236\u670d\u52d9\u539f\u5247-300x200.jpg 300w, https:\/\/www.greatchina.com.tw\/en\/wp-content\/uploads\/2025\/03\/en-\u5ba2\u6236\u670d\u52d9\u539f\u5247-1024x683.jpg 1024w, https:\/\/www.greatchina.com.tw\/en\/wp-content\/uploads\/2025\/03\/en-\u5ba2\u6236\u670d\u52d9\u539f\u5247-768x512.jpg 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cecbc44 e-con-full e-flex e-con e-child\" data-id=\"cecbc44\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-8239dc9 e-con-full e-flex e-con e-child\" data-id=\"8239dc9\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t<div class=\"elementor-element elementor-element-7e20586 e-con-full elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet_extra elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"7e20586\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba143e8 elementor-widget elementor-widget-text-editor\" data-id=\"ba143e8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42a87aa elementor-widget elementor-widget-text-editor\" data-id=\"42a87aa\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\"><div class=\"elementor-widget-container\"><p>Customer Rights Policy and Complaint Procedure<\/p><\/div><\/div><div class=\"elementor-element elementor-element-6251900 elementor-widget__width-auto elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6251900\" data-element_type=\"widget\" data-widget_type=\"divider.default\"><div class=\"elementor-widget-container\"><div class=\"elementor-divider\">\u00a0<\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a61116c elementor-widget__width-auto elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a61116c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15f1ca1 elementor-widget elementor-widget-heading\" data-id=\"15f1ca1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Customer Rights Policy and Complaint Procedure\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4ddcaa elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e4ddcaa\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffa4261 elementor-widget elementor-widget-text-editor\" data-id=\"ffa4261\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">The company comprehensively manages and controls the value chain of its products, implementing robust management mechanisms from raw material procurement, production and manufacturing, logistics and distribution, all the way to customer delivery. It continuously monitors product safety information and has established internal reporting and product recall procedures (such as &#8220;I-0095 Emergency Preparedness and Response Measures&#8221; and &#8220;I-0098 Product Recall Management Measures&#8221;) to effectively uphold its commitment to product safety and ensure consumer safety.<\/p><p>To guarantee product quality and compliance with regulations, the company strictly adheres to relevant governmental regulations and has implemented ISO 9001 Quality Management System and FSSC 22000 Food Safety Management System, fully complying with the Food Safety and Sanitation Management Act and other applicable standards. Annually, the Quality Assurance Department commissions third-party institutions to conduct product inspections based on relevant regulations, continuously strengthening product safety and regulatory compliance.<\/p><p>In terms of supply chain management, the company conducts qualification screening of new suppliers according to the &#8220;B-0020 Supplier Management Measures,&#8221; requiring suppliers to sign cooperation agreements to ensure their products and services meet safety and responsibility requirements related to consumers, industries, and the environment. This approach effectively manages risks and ensures quality control from the source.<\/p><p>To protect customer rights, the company has established diverse and effective customer service and response mechanisms, including assigning dedicated service personnel, setting up customer service hotlines, and providing suggestion boxes, creating immediate inquiry and complaint-handling channels to ensure customer feedback is appropriately managed and promptly addressed. Additionally, the company regularly conducts annual customer satisfaction surveys to widely collect customer feedback, which serves as an essential basis for optimizing product and service quality and continuously improving the overall customer experience.<\/p><p>The company also periodically audits the implementation of customer policies to strengthen partners&#8217; commitments to protecting customer rights. Regarding the management of customers&#8217; personal information, the company implements information security controls in accordance with relevant regulations, ensuring customer privacy is protected from misuse or leakage, thereby safeguarding data security and personal information rights.<\/p><p>Through these measures, the company continuously deepens its product quality and safety management practices and fully implements its commitment to protecting customer rights, covering everything from product delivery and customer service to information security.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a771c33 elementor-widget elementor-widget-heading\" data-id=\"a771c33\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaint Hotline\nConsumer Contact Email\nIntegrity Management Reporting Link<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd139e6 elementor-widget elementor-widget-text-editor\" data-id=\"cd139e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"0\" data-end=\"42\">Complaint Hotline: (02) 2901-5153 EXT254<\/p><p data-start=\"44\" data-end=\"92\">Consumer Contact Email: info@greatchina.com.tw<\/p><p data-start=\"94\" data-end=\"161\" data-is-last-node=\"\" data-is-only-node=\"\">Integrity Management Reporting Link: <a class=\"\" href=\"http:\/\/www.greatchina.com.tw\/contact\/\" target=\"_new\" rel=\"noopener\" data-start=\"131\" data-end=\"161\" data-is-last-node=\"\">www.greatchina.com.tw\/contact\/<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Service Customer Service Customers have always been the core driving force behind GCM\u2019s continuous pursuit of progress and our ultimate goal. We firmly believe that only through unwavering commitment and mutual support can we maintain the strong and lasting connection between GCM and our customers. For this reason, GCM has dedicated the past fifty [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[111,115],"tags":[],"post_folder":[110],"class_list":["post-6400","post","type-post","status-publish","format-standard","hentry","category-esg","category-quality-service"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/posts\/6400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/comments?post=6400"}],"version-history":[{"count":6,"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/posts\/6400\/revisions"}],"predecessor-version":[{"id":13513,"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/posts\/6400\/revisions\/13513"}],"wp:attachment":[{"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/media?parent=6400"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/categories?post=6400"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/tags?post=6400"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/www.greatchina.com.tw\/en\/wp-json\/wp\/v2\/post_folder?post=6400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}