The company comprehensively manages and controls the value chain of its products, implementing robust management mechanisms from raw material procurement, production and manufacturing, logistics and distribution, all the way to customer delivery. It continuously monitors product safety information and has established internal reporting and product recall procedures (such as “I-0095 Emergency Preparedness and Response Measures” and “I-0098 Product Recall Management Measures”) to effectively uphold its commitment to product safety and ensure consumer safety.

To guarantee product quality and compliance with regulations, the company strictly adheres to relevant governmental regulations and has implemented ISO 9001 Quality Management System and FSSC 22000 Food Safety Management System, fully complying with the Food Safety and Sanitation Management Act and other applicable standards. Annually, the Quality Assurance Department commissions third-party institutions to conduct product inspections based on relevant regulations, continuously strengthening product safety and regulatory compliance.

In terms of supply chain management, the company conducts qualification screening of new suppliers according to the “B-0020 Supplier Management Measures,” requiring suppliers to sign cooperation agreements to ensure their products and services meet safety and responsibility requirements related to consumers, industries, and the environment. This approach effectively manages risks and ensures quality control from the source.

To protect customer rights, the company has established diverse and effective customer service and response mechanisms, including assigning dedicated service personnel, setting up customer service hotlines, and providing suggestion boxes, creating immediate inquiry and complaint-handling channels to ensure customer feedback is appropriately managed and promptly addressed. Additionally, the company regularly conducts annual customer satisfaction surveys to widely collect customer feedback, which serves as an essential basis for optimizing product and service quality and continuously improving the overall customer experience.

The company also periodically audits the implementation of customer policies to strengthen partners’ commitments to protecting customer rights. Regarding the management of customers’ personal information, the company implements information security controls in accordance with relevant regulations, ensuring customer privacy is protected from misuse or leakage, thereby safeguarding data security and personal information rights.

Through these measures, the company continuously deepens its product quality and safety management practices and fully implements its commitment to protecting customer rights, covering everything from product delivery and customer service to information security.